| When I worked at WF in a 'retail' branch as a business specialist and personal banker. They frequently change the compensation plans. You could think you had met your goals - then all of a sudden the plan changes - sometimes retroactively - and there's not enough time or its too late to make up the difference. The plans tend to be complicated and often lead (in my opinion) to bankers pushing products without really looking at suitability. When I was interviewed I was told that meeting the comp plan goals - meant earning about 5k commission per quarter. Once I completed training that was more like 1.5k per YEAR. So in my case that meant I was actually making less money than the job before. That was a hard pill to swallow! That pressure may have been a contributing factor to the branch manager where I worked - having been making some unacceptable decisions. He was ignoring NASD/FINRA rules and trying to push unlicensed bankers to sell ShareBuilder and Wells Trade. I was written up for refusing to open an account for a homeless person whose i.d. I believed to be fake. At that point, I called HR because my training indicated I had the right to refuse to open an account- I was right. Oddly, this move brought to light the fact that the manager was pushing employees to open the NASD/FINRA governed accounts and launched an internal investigation. I was left in a difficult situation for months but they took action. I did have the opportunity to work at another branch for several months with a branch manager who had been at WF for years. The atmosphere was completely different. The rules were followed to the "T". My advice would be this - if you are new to banking - don't work with a manager that is new to the company. That aside, WF provides thorough training for people new to banking. Unfortunately, at times I felt like I was in kindergarten...it was so basic. But with no prior sales experience, they really gave me a good foundation. WFs training on how to respond in a bank robbery is great. You really feel like you know what to do. I later worked at Citibank where my branch was robbed - it was the employees who had previously worked at WF who just automatically went into action. For that training WF is great. I was based in the Los Angeles area which dubbed the "bank robbery capital of the world". |
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